Yes. Open the ticket in My tickets and choose Transfer ticket. Enter the recipient’s email address and they’ll receive instructions to claim it. The ticket moves to their wallet once accepted.

What happens if an event is cancelled?+

The organiser will email every ticket holder with next steps. Eligible refunds are returned automatically to your original payment method — see our refund policy for timings.

How do I contact an event organiser?+

Open your order in My tickets and choose Get order help. This routes your message to the organiser for event-specific questions like accessibility arrangements or lost property.

Can I get a refund if I change my mind?+

Ticket sales are generally final once booked, as tickets aren’t normally covered by a cooling-off period. Some organisers offer voluntary refunds — check the event page or your order for their policy.

How does official face-value resale work?+

If you can no longer attend, list an eligible ticket from My tickets for exactly the price you paid. It stays valid and yours until another fan buys it, then transfers to them automatically.